Our commitments

Our commitments as a Tourism Office classed in category 2

The Tourism Office undertakes to:

  • provide you with an easily accessible reception and information area;

  • facilitate your efforts;

  • offer you chairs to sit down;

  • provide you with free information on the local tourist offerings;

  • offer you free wifi access;

  • post and communicate our opening times in at least two foreign languages;

  • be open on at least 240 days a year, Saturday and Sunday included, in the tourist season or during events;

  • reply to your letters all year round;

  • provide a permanent reception service staffed by staff who speak at least two foreign languages;

  • provide tourist maps and guides on paper;

  • provide you with access to its trilingual website;

Disseminate tourist information, in paper form, translated into at least two foreign languages relating to:

  • all classified tourist accommodation with at least the name of the establishment, the postal address, the email address, the address of the website, the telephone number, the classification level;

  • monuments and cultural, natural and recreational tourist sites, which may include normal rates, opening periods and hours for the public, the website, telephone number and postal contact information;

  • events and entertainment;

  • emergency phone numbers.

  • update its tourist information annually;

  • post emergency phone numbers outside;

  • address your complaints and measure your satisfaction;

  • comply with a quality approach;

  • provide you with the assistance of a holiday advisor;

  • guarantee the reliability and timeliness of information on the local tourist offerings.